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Help Desk

Customer Service

Payment

We offer the following payment methods:

*Retail Outlet payment is available up to Rp2,500,000

*Cash on Delivery payment is available up to Rp15,000,000 and only for some area.

*e-Wallet is available up to Rp 2,000,000 for regular account and Rp 10,000,000 for Premium account.
Credit Card
credit card
General Information
We accept MasterCard or VISA as a payment by credit card. 2C2P As we ship your item(s) out from our warehouse. Customer is not allowed to split their payment to any other payment method or the same. The payment will be made in lump sum.
Your credit card information will be recorded at 2C2P under secured encryped database.
Handling of your credit card information
In conducting the e-commerce service, the purpose of acquisition and the name of providing destination for credit card information such as credit card name, credit card number, expiration period are as below.

Prupose of Use: To settle the transaction the customer ordered.
The Providing Destination: 2C2P.

The credit card information is strictly managed and will not be used for any other settlements of order without prior notice to customers and without cusomer's permission. Your credit card information are not able to browse in full digit even by Webike operator.
The data from the order form will be encrypted by SSL, so that your credit card number will be sent securely without a risk of abuse or tampering.
Please see our privacy policy for more detail.
For safe shopping using your credit card
We adopt 3D authentication in addition to authentication by security code when you purchase with your credit card, so that you can be more confident in using our shop.
credit card security code
Security Code
We adopt the authentication by security code when you purchase with your credit card, so that you are able to shop safely. The security code is 3 or 4-digit number on the back of your credit card. That is printed separately from the credit card number.

3D Secure
3D Secure is an authentication scheme recommended by VISA and Master Card for the purpose of preventing unauthorized use (spoofing) of a credit card by a third party trying to settle transaction with your credit card. An authentication will be done by entering 3D secure ID and password in addition to the credit card number, expiration date, security code.

Credit Card Authorization Flow
Without 3D Secure With 3D Secure
3d_secure_exp01gl.gif 3d_secure_exp02gl2.gif


We STRONGLY recommend you to register your 3D secure ID and password. 3D Secure can be registered at each credit card company's website. Customers who have not registered for 3D secure can still be able to purchase on a credit card by it's card number, expiration date and security code.
Payment error when placing an order
You may come against an error when you proceed to purchase your items. This occurs when your credit card can not be used or account's balance is short.
Please check your account and place an order again.
Bank Transfer (Virtual Account / Internet Banking / Mobile Banking / ATM)
Mandiri
BNI
BRI
Permata
BCA
KEB Hana
Danamon
Maybank
CIMB
Manual Transfer
Buyers can do payment with manual transfer to our company Bank account with following details:
Account name: PT. Bintang Daya Indonesia
Account number: Bank Mandiri 127-00-2600000-8
KCP Jakarta Sovereign Plaza.
Retail Outlet
ALFA GROUP (Alfamart / Alfamidi / Dan+Dan / Lawson)
Cash on Delivery
What is Cash on Delivery
Available Area:
Kredivo
Cancellation with Kredivo
We can't accept cancel request after 14 days since we accept order with Kredivo.
Administration fee, installment fee
Pay with Kredivo, you'll be charged some service fee as below.

30 days payment :
Service fee : 1% of total amount of transaction

Installment payment :
Installment fee : 2.95% per month of total amount of transaction
How to pay