Delivery confirmation: After you place an order, we will send an inquiry to the manufacturerto check the product availability; and we will let you know in 1-2 working days (excluding weekend and holiday).
(1) Order containing a single item: The estimated delivery date of the item will be 5-7 working days (in case of no item in stock, we will contact you by e-mail).
(2) Order containing various items: We will not separate the delivery of an order containing various items. Instead, we will wait until the item with the longest lead time arrives at our warehouse. If one of the items' lead time is more than 30 days, you are allowed to cancel only such particular item.
(1) If you complete the payment by using a credit card or debit card, we will reserve the total payment of your order at a payment gateway company (2C2P); after the delivery date of your order has been confirmed, we will collect your payment to our account.
★(2) If you use bank transfer, we will ask you to transfer money to our account after we confirm the delivery date. We will not accept any refund except for items that take more than 30 days to produce, items damaged during delivery, and items with incorrect specifications.
If one of the items' lead time is more than 30 days, you are allowed to cancel only such particular item; and we will deduct the price of the canceled item from the total payment.
If you want to cancel the entire items of your order, we will review and process to refund as same as your payment method to Webike Indonesia.
Regarding in-stock item, we will confirm the delivery date at the time of your order. If your order item is not in stock, the delivery date is only Estimated Date; and the manufacturer will probably take more than the appointment date to process it.
Customer Contact Method
1. In case we need to contact you, we will contact you by using your registered e-mail address and other channels that you use when you first contact us. We might send promotional newsletters to your e-mail. So, please pay attention to the mail subject. Any information from Webike Indonesia will be sent to you by e-mail and announced on Webike Indonesia's homepage.
2. We will not be responsible for any loss caused by the inability to receive our e-mails due to the e-mail software or anti-virus software recognizing Webike Indonesia's e-mails as spams.
3. Please check your e-mail address when logging in. If it's incorrect or not matched, you might not be able to receive notification(s) from Webike Indonesia.
Sale and Purchase Agreement
1. After your order has been confirmed, the agreement will be established. We will send you an e-mail for "Order Confirmation" with the detail of your order.
2. Order Cancellation
You are allowed to cancel you order after Webike Indonesia reviews your cancellation request. After your order has been cancelled, your order confrimation and agreement will be cancelled automatically.
Your order should be canceled in advance as below condition.
■ We're unable to deduct the total amount from your given credit/debit card
■ Suspicious personal information
■ The items you order are not available due to out of stock, long lead time, or discontinued
■ We cannot contact you or do not receive a confirmation from you
■ You have not finished the transaction in the given period
Please attach the images of the product you wish to return along with the product number of each product (in case of more than one product). We will review your request and inform you of the result in 3 business days after you fill in the return form. Should we need any further information, we will contact you by e-mail. Please send a request for return within 7 days after receiving the product and please return the product within 7 days after receiving our confirmation of the return.
Please note that all returned products must remain in 100% good condition. You must return any invoices, delivery notes, or gifts as proof of purchasing from us.
We will refund the shipping fees for the returned products unless the reason for return is due to personal factors. However, we may have to deduct your total refund for interregional fund transfer if the reason for return is due to personal factors.
1. Used or installed products cannot be returned.
2. Please return all components (screws, stickers, gifts) along with your returned products. An incomplete set will not be accepted and refunded.
3. Any returned product without confirmation from Webike Indonesia will not be accepted.
4. Any customized or modified product cannot be returned.
Webike Indonesia will not allow a return if the product matches these following condition.
■ Closeout or bargain product.
■ Defective product discount.
■ Genuine parts (OEM).
■ Already mounted or installed.
■ Damaged packaging.
■ No delivery note and invoice.
■ Stained product.
■ Books, DVD etc.
■ Only the partial of its set is left for return.
■ The items that Webike Indonesia states that the item cannot be returned, exchanged or cancelled.
■ Others that Webike Indonesia considers as unsellable product.
Replacement for Defective Item
1. We will allow a return in case we mistakenly send the wrong size or color. We will send the correct replacement as soon as possible. However, we cannot replace it with a different item.
2. In case of any damage on the item, we will replace only the damaged part.
3. The manufacturer may need to produce a new replacement which will take some time before being able to ship it.
4. In case the replacement is unavailable due to out of stock, long lead time, or discontinued, the company will make a refund for only the specific item (the company will send a notification by email to confirm this matter).
5. The company will only allow a return according to our and manufacturer's consideration.
1. We will initiate the refund process after we check and investigate the returned products. This process may take up to 7 business days.
2. The refund process of confirmed orders will take up to 5-7 business days.
3. If you use any points or coupons on your canceled order, the company will reissue them with extended expiration date calculated based on the day you use them.
We will put on hold any orders that have errors in pricing due to human or systematic errors. We will contact you to inform of the errors and ask for any additional expenses that you may have to pay.
Shipping fee is the delivery fee from Webike Indonesia to a domestic destination, and it depends on the weight of the package and its destination.
1. Delivery date shown on this site is only an estimated shipping date. If the product you want to order is out of stock, feel free to ask us before placing the order.
2. Due to the majority of the items on this site need to be ordered from the manufacturers, there may be discontinued items or made-on-order items. The company will notify customers before processing the entire order.
1. Any item purchased from our site will be shown in an invoice based on the actual price of each product. The price of each product includes the VAT.
2. The company will issue one invoice for one order.
3. Please keep the invoice as a proof in case you want to ask for a return or refund.
1. The company will cancel your order if the item you order is out of stock, discontinued, or your order's next delivery date is unfixed.
2. The majority of the items are imported from other countries. So, there may be errors in the translation or provided pictures. Please inquire us about any item before placing an order.
3. Any displayed pictures include customer-owned pictures. There may be changes in the item as they get customized. Please note that the company will only use product part number and picture as a reference when placing an order to the manufacturer.
4. In case of any lost item/package during delivery or delay, the company will initiate an investigation before confirming a new order to the manufacturer as a replacement. Please note that an investigation may take up to 30 days.
5. All above disclaimers cover any items imported to Indonesia as well as exported to any other countries.
Orders from registered customers on www.webike.id are bound by a contract that is subject to our Terms & Conditions and Indonesian Laws on Specified Commercial Transactions.
All contents of this site are protected by intellectual property rights. Our registered users are not allowed to duplicate or use the contents of this site outside the limits of use stipulated by the Copyright Law, except upon receiving prior approval from the copyright holder.