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Webike Indonesia normally uses JNE as our primary shipping carrier.
Please Note:
In some case, we may need to use other shipping services without informing you in advance.

Shipping with JNE
Webike only ship on business days, which is Monday to Friday. For receiver to receive the package on weekend is up to working day of the JNE agent in your area.

We ship to all indonesian territories.
Shipping address will be the address given in our system prior to the time you place an order. Please input your name, contact number and address in Bahasa Indonesia/English for a faster delivery process.
* Note: If you choose credit card, we can change the shipping address if you request. Please inform us via email three business days before your order status changes to "prepare shipment".
Shipping costs include packing, boxes, receiving, domestic insurance, shipping and invoicing charge.
The shipping cost depends on the weight of the package and its destination.
It is calculated inside of the shopping cart based on the "weight point chart" of carrier.
*If the shipping point is over 300pt, you will be charged shipping of 300pt and the rest of the weight point worth of shipping charge together at the shopping cart.
For example: Total Weight Point: 450pt = 300pt worth of shipping fee+ 150 pt worth of shipping fee.
Basically, the total price of the items shipped will be covered by insurance, and insurance fee is included in shipping cost.
You can check where your package is by using tracking service provided by the carrier JNE.
If your order is considered as oversized by JNE, we may need to change the shipping service for your order. If the expense exceeds what you have paid, we may need you to support us on this extra cost before we can ship your order.