Customer Service

• User Guide
• Customer Account

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  • Creating your Customer Account
  • Updating Your Account
  • Order Status/Details/History
  • Subscribe to E-Newsletter
  • User agreement and Privacy Policy
  • Forgot Your Password?
  • Write a product review
• Return Policy

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  • Purchase of Products
  • Warranty & Product Exchange
  • Warranty Claim Conditions
  • Acceptable Reason for Product Exchange
  • Refund
  • Shipping Fee
  • Product Specifications and Conformity
• Items

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  • Item Price/Tax
  • Searching for an Item
  • Remaining stock/Availability
  • Item Details
  • Manuals
  • Write a great product review
  • Review Coupon service
• Webike Cash Back Point System

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  • What is "Webike Cash Back Point System"?
  • How to Earn Webike Cash Back Point
  • Redeeming Webike Points
  • Checking Your Webike Points Balance
  • Webike Cash Back Point Rate
  • Exceptions for Webike Cash Back Points System
  • Webike Points Period
  • Webike Cash Back Points Expiry Date
• Ordering

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  • Ordering Steps
  • How to place an order
  • Customer Account
  • Searching for an Item
  • Get the latest info on your bike
  • Items Tax/Price
  • Availability and Delay
  • Using Your Shopping Cart
  • Input Order Remarks
  • Refund for cancellation
  • Error in Payment Process
  • Order Status/Details/History
  • Add or Change Products After Finishing the Order
  • Making Changes to Your Order or Cancelling Items
  • How to use the Coupon-Code
  • Order and Delivery Information
• Wholesale

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  • About Wholesale
• About Webike

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  • Webike Indonesia
• Contact us

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  • Contact Customer Service
• Payment

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  • Credit Card
  • Bank Transfer
  • Manual Transfer
  • Retail Outlet
  • Cash on Delivery
  • OVO
  • Postpaid
• Terms & Conditions

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  • Returns
  • Terms and Conditions
  • Terms of Service
  • Product Specifications and Suitability
  • Availability / Estimated Delivery Times
  • Payment
  • Shipping
  • Listed Price / Selling Price
  • Cancellations
  • Reviews & Comments
  • Copyrights & Trademarks
  • Conditions of Use
  • Privacy Policy
• Shipping

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  • Shipping Options
  • Areas of delivery
  • Shipping Address
  • What are the Shipping Costs?
  • Shipping Insurance
  • Tracking Your Order
  • Weight limitation of shipment
• Frequently Asked Question