Defective item

Upon arrival and inspection, there were several cracks on the valley side of the bellows, which were not penetrating, and the boots were bent unnaturally. Compared to the other side, which was normal, it was clearly defective. So I wanted to return it and was glad that they inspected it and sent me a normal one.
The only thing is that the manufacturer's response was that it was inevitable due to the manufacturing process of the product, but that's not true. The other side is straight and has no cracks, so the product is made in Italy by Pro grip, but the product management is the same as that of Chinese counterfeit Level products. I think I should request Pro grip to improve the product.
The return process was easy to understand as all I had to do was enter the necessary information on the site's dedicated page, take a picture, and send it in.
I wanted a normal Fork Boots like OEM, so I bought it, but it was SiliconMaterial and slightly brighter Blue. I thought they looked OEM-like in the picture and bought them, but they ended up being Silicon material, so I wished they would make normal Fork Boots with a decent manufacturer.
Durability etc. is unknown since it has just been installed.

barang rusak

Saat tiba dan diperiksa, ada beberapa retakan di sisi lembah bellow, yang tidak tembus, dan sepatu botnya bengkok secara tidak wajar. Dibandingkan dengan sisi lain yang normal, itu jelas rusak. Jadi saya ingin mengembalikannya dan senang mereka memeriksanya dan mengirimi saya yang normal.
Satu-satunya hal adalah tanggapan pabrikan adalah bahwa hal itu tidak dapat dihindari karena proses pembuatan produk, tetapi itu tidak benar. Sisi lainnya lurus dan tidak retak, jadi produknya dibuat di Italia dengan pegangan Pro, tetapi manajemen produknya sama dengan produk Level palsu China. Saya pikir saya harus meminta pegangan Pro untuk meningkatkan produk.
Proses pengembalian mudah dipahami karena yang harus saya lakukan hanyalah memasukkan informasi yang diperlukan di halaman khusus situs, mengambil gambar, dan mengirimkannya.
Saya menginginkan Fork Boots normal seperti OEM, jadi saya membelinya, tetapi bahannya SiliconMaterial dan Biru sedikit lebih cerah. Saya pikir mereka terlihat seperti OEM di gambar dan membelinya, tetapi akhirnya menjadi bahan Silikon, jadi saya berharap mereka membuat Fork Boots normal dengan pabrikan yang layak.
Ketahanan dll belum diketahui karena baru dipasang.